Successful brands often have something in common, they surpass customer expectations. If you ask me, it’s the most important metric of this era. Many customers want to trust you and feel valued and most businesses know that. They have dedicated people constantly working on customer experience (CX). They have customer experience data coming in. And for almost every brand, it is a digital-first world now. Brands can’t win on customer experience unless their approach keeps pace with the new methods people research, compare, purchase and share their experiences

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